Category Archives: Trends

Radisson Blu opens two hotels in Abu Dhabi


Radisson Blu has announced the opening of two hotels in Abu Dhabi, United Arab Emirates (UAE). Both landmark hotels hold prominent locations, with the Radisson Blu Hotel & Resort, Abu Dhabi Corniche located on the vibrant and iconic sea walk of Abu Dhabi, while the Radisson Blu Hotel & Resort, Al Ain is situated in one of the UAE’s cultural gems, known as the Garden City for its natural springs, plantations and lush palm groves. Tim Cordon, Area Senior Vice President, Middle East and Africa, Radisson Hotel Group, said: “We’re delighted to begin 2019 in such a positive manner with the opening of these amazing properties in the UAE, arriving under the upper upscale Radisson Blu flag. Both properties remain iconic landmarks in the emirate of Abu Dhabi, offering guests the opportunity to enjoy such unique locations. Abu Dhabi continues to flourish as a destination, with significant investment going into demand generators for the tourism sector – from cultural landmarks to entertainment and leisure offerings. We’re proud to be playing a supporting role in this evolution.” Khalid Anib, Chief Executive Officer, Abu Dhabi National Hotels, said: “We’re pleased to lead our hotels into their next generation under the globally recognized Radisson Blu brand. Both hotels are undergoing extensive renovation works that will see them reach leading standards. Each hotel has its own distinct and attractive offering for both business and leisure segments. We’re confident that our guests will enjoy many memorable moments at our hotels, whilst discovering all that Abu Dhabi and Al Ain has to offer.” Radisson Blu Hotel & Resort, Abu Dhabi Corniche Offering stunning views of Abu Dhabi’s coastline, the Radisson Blu Hotel & Resort, Abu Dhabi …

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OYO appoints Sam Shih as COO for China market

Sam Shi_COO OYO Hotels China

OYO Hotels has appointed Sam Shih as its Chief Operating Officer (COO) for the China market. In this role, Sam will be responsible for the overall regional operations, driving consumer experience, and building operating efficiencies at scale across OYO China. The inclusion of Sam into OYO Hotels’ leadership team is a manifestation of the chain’s determination towards delivering quality-assured experiences to its guests. Prior to joining OYO Hotels, Sam served as President of Global Consumables and CEO at Asia Pulp & Paper, a giant in the pulp and paper industry. He also led the operations at Red Bull and Accor Group, France. Sam started his career and spent over two decades in PepsiCo. During this time, he took senior positions such as President of Pepsi (China) Investment, Vice President of Pepsi Beverage Business in China, as well as Chief Operating Officer at Pepsi China. Along his three-decade long career path, Sam has shown stringent professionalism and maximum control in company operations, P&L management, strategic planning as well as business development. Ritesh Agarwal, Founder & Group CEO, OYO Hotels, welcomed Shi into OYO family, “We are really excited to welcome Sam as a Partner and COO, OYO China. We have witnessed tremendous growth during the last one year which has helped OYO 酒店 (OYO Jiudian) emerge as amongst the top 3 hotel chains in China. Sam’s incredible operating acumen coupled with strong understanding of P&L will be extremely invaluable as we forge ahead in our mission to create quality living spaces and help the small hotels deliver an exceptional customer experience which is at par with the big hotel chains. We are confident that Sam’s experience will help us set new benchmarks in …

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GD Group forays into hotel sector, to open six properties by end 2019

Vividus Room - 3D Image

Bengaluru-based GD Group has announced its major push into the hospitality sector with a plan to open as many as six properties by the end of 2019 under the brand name of Great Destinations Hotels and Resorts. Great Destinations Hotels & Resorts CEO and Founder, GD Balaji believes in a vision of becoming a premium global conglomerate with clear focus on each and every business vertical being the group’s ethos. Balaji felt this was the right time to expand their reach into the hospitality industry with the launch of two brands simultaneously under Great Destinations Hotels and Resorts. “We are not new to the hospitality sector as the family-owned group was already operating a large star hotel in the heart of Bengaluru. We have completely demolished it and a brownfield hotel is coming up in its place. The group has major plans of penetrating other market segments and will work towards a planned and fast expansion of the business,” Balaji said. Great Destinations’ will have two categories of hotels. One brand will cater to the premium segment and three other hotels that will come up by mid-2019 has been targeted at the budget traveller. The premium segment brand, Vividus is meant for the young, tech-savvy and trendy traveller. The other three associate brands under “My Space’ product focuses to be a light- on-the-pocket service with world-class amenities. Vividus, along the Race Course Road in Bengaluru, is just 45 minutes away from the international airport and plans to engage with all segments – from business travellers to explorers and from backpackers to business tycoons. By the end of FY 2019-2020, the GD group is looking at establishing 14 properties under its …

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ibis Kolkata Rajarhat opens with 189 rooms


InterGlobe Hotels in partnership with AccorHotels has announced the launch of the economy brand with the opening of ibis Kolkata Rajarhat. The hotel features a 2,457 sq. ft pillar less meeting space which can further be divided to three smaller rooms with capacity for up to 250 guests, one of the largest MICE banquet spaces for an ibis. The hotel will also feature a revamped food offering at Spice It, serving home-style international comfort food and regional cuisines. As with all ibis hotels, it will serve India’s longest-running breakfast, starting from 4 am until noon. Commenting on this occasion, J.B. Singh, President & CEO, InterGlobe Hotels, says, “We are thrilled to mark our presence in this city with ibis Kolkata Rajarhat, the first internationally branded economy hotel in Kolkata. Developed with an investment of INR 120 crores, ibis Kolkata will have 189 keys, taking the ibis brand to 19 hotels across 13 cities with over 3,000 rooms. Kolkata as a destination has seen a large influx of travelers for business and leisure. Strategically placed near the airport, IT parks and multiple malls, ibis Kolkata Rajarhat will cater to the emerging IT and ITES hub. The manner in which the city has endured persistently is not only demonstrative of its strength and resilience, but also indicates its potential going forth.” Jean-Michel Cassé, Chief Operating Officer, India & South Asia, AccorHotels, says, “The ibis brand and hotels in India have been successful in integrating into the hearts of Indians and our partnership with InterGlobe Hotels has been integral to this success. Last year we launched ibism, a campaign curated especially for guests and employees and now with the launch of ibis Kolkata …

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Hyatt to test new translation feature, collaborates with Google


Hyatt Hotels Corporation has announced that Hyatt is collaborating with Google to pilot a new capability of the Google Assistant – Interpreter Mode. With this feature, users are able to receive translations for dozens of languages and conduct conversations in real time. At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub. “At Hyatt, we view technology as a way to scale care for our guests and colleagues and enhance the meaningful human connections that are fundamental to our industry,” said Alex Zoghlin, global head of strategy, innovation and technology for Hyatt. “As international tourism continues to rise, implementing solutions like Interpreter Mode ensures the needs of today’s global traveler base remain at the core of our innovation strategy. We are excited to collaborate with Google on a new technology that offers the potential to create widespread impact across the hospitality industry.” At Hyatt, Interpreter Mode is being piloted at Hyatt Regency San Francisco Airport’s concierge desk to assist with fulfilling guest needs. To use this solution, hotel guests will identify their language on the Google Home Hub screen and hotel colleagues will activate Interpreter Mode to translate the conversation. In addition to assisting guests, this solution is being used to support colleague engagement efforts. “Hyatt Regency San Francisco Airport welcomes guests and colleagues from around the world, creating a diverse mix of backgrounds and languages,” said General Manager Irby Morvant. “With the possibilities presented in Interpreter Mode, we strengthen our commitment to provide a seamless guest experience, and create a welcoming and inclusive environment for colleagues.”

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Glion Institute of Higher Education to offer new online courses in hospitality management


Glion Institute of Higher Education is launching a new set of online certificate courses, available from March 2019. In response to new training requirements and learning preferences among executives in the field of hospitality management, Glion has devised a series of online courses on spa management, revenue management and hotel valuation, delivered by leading experts in their respective fields. Courses occur four times per year and span two weeks, with 4 to 6 hours of personal effort per week, including videos, readings, discussions, peer-reviewed assignments, quizzes and a final exam. • Maximizing Spa Profitability and Excellence in Spa Operations are taught by Glion faculty member Mariana Palmeiro and leading spa and wellness expert Dr Mary Tabacchi on the financial and organizational aspects of spa management, a particular growth area in the hospitality industry. • Revenue Management: The Strategy and Tactics of Hotel Room Pricing, delivered by Dr Breffni Noone of Pennsylvania State University’s School of Hospitality Management, explores the role of room pricing to maximize profit. • Hotel Market Analysis and Valuation teaches market research, data analysis and financial planning and is delivered by Steve Rushmore, founder of global hospitality consulting organisation HVS. “We see a change in the need of training of mid-career hospitality professionals,” says Cécile Rébillard, Head of Digital Education at Glion. “As the industry is consolidating in more mature markets, middle managers are looking to build their expertise in specific business topics to advance their careers.” The new Glion online courses are hosted by FutureLearn, The Open University’s online education platform offering courses from organisations such as King’s College London, Monash University, the British Council and Accenture. Dr Pierre Ihmle, Chief Academic Officer at Glion’s parent …

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Hyatt Place Goa is now Hyatt Centric Candolim Goa


Hyatt Hotels has announced the re-branding of Hyatt Place Goa/Candolim to Hyatt Centric Candolim Goa, marking the brand’s second hotel in India. “The opening of Hyatt Centric Candolim Goa is our first step in introducing the Hyatt Centric experience to the vibrant state of Goa,” said Sunjae Sharma, vice president operations India, at Hyatt. “Based in one of the most popular areas of the island, we are confident that Hyatt Centric Candolim Goa will allow guests to discover all that Goa has to offer. The introduction of the Hyatt Centric brand displays yet another way for us to care for our guests, while offering them international hospitality and authentic experiences.” Contemporary and eclectic, the hotel has 167 spacious guestrooms including one suite, all offering incredible views of the garden, pool or hillside through large bay windows or balconies. With features such as complimentary wi-fi, an LED TV, tea and co­ffee facilities, mini-fridge, in-room electronic safe and more, each guestroom offers the perfect setting to relax after a day of business or leisure. The suite features a separate living area and bedroom with a spacious bathroom and powder room. With artisanal craft cocktails and local fare, Hyatt Centric Candolim Goa’s dining scene is as unique as it is authentic. During the day, the restaurant, Grok, features a spacious and relaxed atmosphere with delicious local Goan favorites and handcrafted cocktails. In the evenings, Grok is a themed kebaberie and bread bar, with the bar serving mixology cocktails. Additionally, for a unique space to work, play, or socialize, The Corner serves coffee and light fare. Hyatt Centric Candolim Goa also offers 6,065 square feet (563 square meters) of meeting and event spaces, including …

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Hilton Goa Resort to open bookings from June 1


Hilton will be launching its resort property in Goa by June. Nestled in tropical forests on terraced hillsides, Hilton Goa Resort is a unique and luxurious setting for exploring Goa. The resort is minutes from the popular Candolim and Calangute beaches and within reach of water sports, shopping and bustling nightlife. Enjoy perks like an indulgent spa, outdoor pool and multiple soaking pools, all-day dining, a bar and coffee lounge, indoor/outdoor meeting space, a Kids Club and 24-hour fitness center.

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Fern Hotels to open 20 new properties in 2019


The Fern Hotels and Resorts has big plans for 2019. Noshir A Marfatia, Senior Vice President – Sales & Marketing, The Fern Hotels and Resorts, says, “2018 has been largely good for the hospitality industry. Occupancy levels remained buoyant across most metros and Tier-1 and Tier-2 cities. Our resort properties also performed well. The domestic corporate and leisure travel segments saw good growths, as did international business and leisure travelers. To meet the increased demand for hotel rooms in most cities, new builds are opening every month. In our company, we opened over 15 new hotels in 2018, and are slated to open 20 new properties in 2019. Most international and local hotel management companies, including us, now operate multiple properties in many key locations (metros and resort destinations). Given this encouraging scenario, hotel tariffs will naturally be driven by market forces. But the main winners will be those companies like ours, that will charge judicious rates and not exploit or milk the demand-supply gap for short-term gains.

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